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Managed Services

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Managed Services

Innovative Logics understands that Managed Services is the process of using and embedding digital technologies across businesses to drive fundamental change in order to create a robust new business model. It involves integrating digital technologies into every business area in order to improve operations and satisfy customers. As a Managed Service provider we are responsible for the functionality of the service and/or equipment under a service level agreement (SLA). This SLA will contain provisions for typical downtime, disaster recovery, technical support and help desk operations. Innovative Logics Managed Service are beneficial to large and small organizations and businesses with benefits including:
  • Filling Skills Gap: Good for teams that don’t have the time, skills, or experience internally to manage certain business functions on their own.
  • Cost Savings: Managed IT Services can save you money on staff and training instead of building in-house IT operations.
  • Reliability: We are responsible for keeping the service available at all time so you can worry less about outages and unplanned service interruptions. Innovative Logics provides IT support under an SLA, so it is clear what to expect and when to expect it.
Network and Infrastructure Management:

We implement network infrastructure management practices to ensure the network operates optimally by identifying performance bottlenecks, remediating problems, and determining the need for scaling to support your business operations. Network Infrastructure Management focuses on Network Infrastructure Monitoring, Configuration Management, Performance Management, Fault Management and Security Management.

Infrastructure management on the other hand focuses on hardware and software needed for delivering IT services within a business that includes data centers, servers, desktops, laptops, tablets, mobile devices, other endpoints, operating systems, server based applications (ERP, CRM, Financial Systems, and Warehouse Management System to name just a few), database systems and monitoring solutions.

This management service includes a full infrastructure assessment designed to provide an in- depth look at our customers network and server infrastructure to assist in uncovering performance issues as well as planning for upgrades or future growth.

Cloud Base Managed Services:
Innovative Logics provides managed platform, application and data services that accelerate time to value and reduce the operational cost and complexity of cloud-native applications and hardware to our customers. Innovative Logics cloud services comprise a platform for developing, deploying, and scaling cloud-native applications in open hybrid cloud environments. Cloud based services are offerings managed by the cloud provider and delivered to our customers on demand. Our Cloud Services include vendor management of applications, data and platform services.
  • Platform Solutions: Hosted application platforms includes Amazon Web Services (ASW), IBM Cloud, Microsoft Azure Cloud Services, Google Cloud Platform (GCP)
  • Application Services: On-demand services that can be used to build and connect applications.
  • Data Services: Provides on-demand data access, storage, prep, and/or analysis
Software Development:
Application development is a priority for companies looking to gain or maintain their competitive advantage. As technologies and programming languages used to operate devices become more specialized, it becomes even more difficult for IT Department to integrate the myriad of endpoints like mobile applications, cloud-based applications, and social networks within their organization. Innovative Logics extends your ability to provide value to your customers through custom application development with support for data integration, data quality and data management including applications that run on iOS and Android devices.
DevOps:
This is a set of practices that helps foster a culture of collaboration between developers (Dev) and operations (Ops) teams to allow your organization to continuously improve applications for your users by providing a well-defined structure for development and release. DevOps best practices allows a team to build, test, deploy, and monitor software faster and more reliably. Innovative Logics utilizes a solution that empowers us to continuously deliver high quality applications, identify and prevent bottlenecks throughout the development process and this fosters better collaboration between developers and operations to deliver continuous integration and continuous delivery.
Managed NOC/SOC & Help Desk Services:
Innovative Logics utilizes enterprise-class support tools that allows our experts to perform trouble-shooting and root-cause analysis swiftly and efficiently. Once an incident is identified, experts immediately reach out to stakeholders to resolve the issue. By leveraging NOC/SOC & Help Desk Services together, our clients receive 24x7x365 technical support and expertise to unburden their labor and infrastructure. Different tiers of support are available so our clients can choose the kinds of services that are best suited to their business and IT needs. Certified, experienced engineers carefully monitor and maintain network devices, enterprise servers, databases and applications. Network performance is optimized by reducing anomalies in infrastructure health, security and capacity.
Intrusion Detection and Prevention IDS/IPS:
Innovative Logics provides, as part of our Cybersecurity Service, IDS and IPS for parallel security systems that support firewalls. IDS logs provide security teams detailed records of attacks including the type, source, destination and port(s) used that provide an overall attack signature. Likewise, IPS works by dropping packets, resetting network connections and blacklisting specific IP address or ranges. IPS logs provide the same set of attack signature data as IDS, but also includes a threat analysis of bad network packets and detection of lateral movement. This data can also deter command and control traffic, DDoS traffic, and malicious or unknown domain traffic.
Backup & Disaster Recovery:
Understanding the essentials of backup and disaster recovery is critical for minimizing the impact of unplanned downtime to your business. Your organization cannot afford to neglect backup or disaster recovery so with Innovative Logics, we will guide your organization through the important task of planning in order to bring your business back online after a disaster. Innovative Logics will help shape your strategic decisions and enable you to better evaluate backup and disaster recovery solutions based on essential industry terms such as Recovery Time Objective (RTO), Recovery Point Objective (RPO), Failover, Failback, and Restore while at the same time help you evaluate deployment options that includes cloud-based solutions, on-premise solutions, snapshot-based replication, continuous replication, and hot- recovery site. Innovative Logics will help you identify the best technologies for achieving your backup and disaster recovery goals.
Advisory Services/Business Continuity:
Business continuity is an organization’s ability to maintain essential functions during and after a disaster has occurred. This is different from Backup & Disaster Recovery of IT Systems since business continuity is the process of getting the entire organization back to full functionality after a crisis or disaster, whereas disaster recovery is about getting all-important IT infrastructure and operation up and running again. Innovative Logics has extensive experience is helping customers develop their Business Continuity Plan by identifying the potential risks to your business, determine who is responsible for BCP’s for each risk, put in place arrangements to back-up power, communications, IT and remote working, and plan for recovery. Innovative Logics will also perform regular reviews of your plan to ensure it remains current while also developing BCP tests and drills. A Business Continuity Plan (BCP) is only good if it works so testing the plan requires commitment from the entire organization.
Digital Transformation Services:
Innovative Logics understands that companies of all sizes are rapidly incorporating public, private and hybrid cloud environments when planning their data center strategy to increase flexibility and reduce capital expense. Cloud environments require different resource to build, configure and replicate complex environments. Innovative Logics provides a holistic solution to easily migrate applications and their associated data to the cloud. We provide project management and engineering services to validate migration customers, plan the migration, provision the target environment and migrate the workloads to the cloud and is completed with data synchronization and end-user testing. This Digital Transformation Service includes:
  • Project Management: Includes scheduling, coordinating and assisting team members as well as serving as the single point of contact with our client.
  • Migration Planning: Includes identification of specific workloads to be migrated while validating the migration and cutover strategy.
  • Migration: Transfer the identified workloads including provisioning of the cloud environment and data synchronization.
Vendor Management:
Gartner describes vendor management as a discipline that enables organizations to control costs, drive service excellence and mitigate risks to gain increased value from their vendors throughout the deal life cycle. Innovative Logics vendor management service helps clients to optimally develop, manage, and control vendor contracts, relationships and performance for the efficient delivery of contracted products and services.
Enterprise Security & Compliance Services:
Innovative Logics is a Cybersecurity Service Provider (CSSP) that offers on-demand expertise combined with nonstop threat detection and response. Cybersecurity is the practice of protecting systems, networks, and all other digital assets from digital attacks. Through the assessment of people, processes, and technology we provide a practical approach through the use of the NIST Cybersecurity Framework. This framework addresses Access Control, Configuration Management, Media Protection, Risk Assessment, Awareness/Training, Incident Response, Personnel Security, Security Assessment, Audit & Accountability, Maintenance, Physical Protection, Identification & Authentication, System & Communication Protection, and System & Information Integrity.
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